Server, Desktop, Laptop Computer Warranty Service and Maintenance
provided by Integration Technologies Group, Inc
Hardware Warranty Services
It is critical for an organization or agency to utilize reliable computer hardware and supporting components. At ITG, we recognize that Computer Warranty Service must support an organization’s Information Technology Service Management (ITSM), while taking into consideration the unique nature of customer requirements, workloads, time constraints, and peak periods of performance.
Our dedication to service is evidenced by our contract maintenance and warranty support of 450,000+ configuration items under SLA, with more than 4,000 field engineers and technicians offering nationwide service support in more than 1,250 U.S. locations and 130+ international sites.
When a problem develops, ITG’s staff is dedicated to minimizing downtime using our efficient IT service record dispatch, tracking, and monitoring system: CENTRE (ITG’s proprietary enterprise management tool). Our system integrates in-house technical account managers, qualified technicians, and an available parts inventory in order to restore service as quickly as possible.
ITG’s ITSM offering allows a company to leverage our existing worldwide support network to handle the increased frequency and volume of service requests caused by expanding technology and customer growth.
The high cost of hiring and training resources prevents many businesses from expanding their IT service capabilities. To support in house expansion, companies are forced to pass on the additional costs onto their customers. Internal expansion of an ITSM system also detracts from an organization’s focus on core revenue generating operations.
ITG helps businesses reduce operational costs associated with managing and expanding IT service capabilities. Our world class customer service and support ensure your technology remains operational and resources stay on task.
Effective ITSM service requires:
- A process to ensure timely response to service requests
- Procedures and monitoring capabilities to track consistency of service support